Covestro is aware that the protection of your private information is a very important concern as you use our websites. We take the protection of your personal data very seriously. Therefore, we would like to take this opportunity to explain the basic principles we apply in handling your personal data. This information is always provided whenever such data is collected.
The following document refers to the statutory regulations of the EU General Data Protection Regulation, as an example. To ensure better legibility, this global Data Privacy Declaration does not refer to national regulations, which are frequently comparable. If necessary, these and other information are listed in a country-specific explanation above the "Contact" paragraph in the data privacy statement.
If we obtain consent from a data subject to process personal data, Art. 6 para. 1 lit. a. of the EU General Data Protection Regulation (GDPR) serves as the legal basis for processing such personal data. When processing personal information necessary to fulfill a contract to which the data subject is a contractual party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing procedures necessary to take steps prior to entering into a contract. If personal data must be processed to fulfill a legal obligation of our company, Art. 6 para. 1 lit. c GDPR serves as the legal basis. If data processing is required to safeguard a legitimate interest of our company or a third party, and if the interests, basic rights, and basic freedoms of the data subject do not outweigh the above interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for processing. Our company has a legitimate interest in carrying out and improving our business activities and in ensuring and improving the proper and error-free operation of the website and further coordinating website operations to the needs of users.
Collecting and processing information
You can use Covestro's website without providing any personal data to us. Some offers and services available on our websites, however, do require personal information to access.
Recording technical access data
When you visit our websites, Covestro uses an automated system to collect data and information. However, this information is not associated with any individual for the purpose of assessing their behavior. Technical access data saved in server log files includes, for instance, the following data:
- Information on your browser type and version used
- The user's operating system
- The user's internet service provider
- The user’s IP address
- Date and time of access
- Websites from which the user’s system accessed our website (referrer)
- Websites accessed by the user’s system through our website.
Data is processed to deliver the content of our website, to ensure the functionality of our IT systems, and to optimize our website, as well as to protect our justifiable interests and clarify any issues in case of unauthorized access or attempts to access our website (Art. 6 (1, f GDPR).
You can prevent cookies from being saved by changing your browser settings at any time. Saved cookies can be deleted at any time.
We would like to note that, if you deactivate cookies, you may not be able to use all of the functions of our website to their fullest extent.
* Cookies regularly deleted at the end of a session are not listed here.
The following section provides further information on the cookies / pixels / tools listed above:
Google Analytics (Cookie)
Google Analytics is integrated into our website.
The information saved by Google Analytics cookies includes the date and time the website was visited, the frequency with which the user visited the website and the user’s approximate location. To determine the user’s approximate location, Google first records the user’s IP address. On our website, however, we have activated IP anonymization. As a result, within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area, your IP address is shortened by Google before it is transmitted to the USA; for example, by deleting the last octet of IPv4 user IP addresses or the last 80 bits of IPv6 addresses. Furthermore, it is contractually ensured that the IP address transmitted by your browser as part of Google Analytics is not used in connection with other data from Google.
On our behalf, Google will use the above-mentioned information to evaluate your use of the website, compile reports about website activities and provide the website operator with additional services connected with the use of the website and the internet.
You can prevent Google Analytics from saving cookies by selecting the appropriate settings in your browser (“Private Mode”, found under Settings on most browsers). It should be noted, however, that you may not be able to make full use of all functions of this website in this case.
In addition, you can prevent Google from collecting the data, which is generated by the cookie and related to your use of the website (including your IP address), and from processing this data by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Additional information on data protection in relation to Google Analytics can be found directly on Google.
Siteimprove Analytics (Cookie)
Marketo marketing data and direct communication (Cookie)
Covestro and its associated regional branch offices use data and communication technology to process and profile personal information (personal data). Data processing is carried out for two primary purposes, for which the communication channels listed below are used:
- Fulfillment of requested digital services: Covestro offers a range of digital services and online services that require data processing and communication with users, based on their nature. These services include, but are not limited to: registering for webinars and digital events (such as online exhibition booth), inquiries submitted via the contact form, exclusive downloads of PDF documents, sample orders, general inquiries, newsletter registration, survey registration, meeting inquiries, text chat.
The communication channel used to fulfill these requests will depend on the specific service ad from the data provided by the user. Generally, one of the following channels will be used: e-mail, telephone, text chat or web browser notification.
- Advertising / marketing communication: in addition to the aforementioned fulfillment of digital services, users can consent to advertising / marketing communication (opt-in). the purpose of the advertising communication is to inform the user regarding in-person and digital events, products, job functions or industry-relevant expertise and surveys, in order to improve user and customer experiences with Covestro.
The communication channel used depends on the type of good purchased, and the data provided by the user. Generally, one or more of the following channels will be used: e-mail, telephone, text chat or web browser notification, LinkedIn Matched Audience, Facebook Custom Audience, Google Ads Audience.
Users may revoke their consent to advertising / marketing communication at any time by sending a notification to Covestro. Furthermore, they can revoke this consent via the contact form.
- Providing access to the service
- Identifying participants in the offered webinar meetings
- Tracking the number of participants who enter each meeting
- Collecting contact information for future marketing activities.
- receive information on your personal data saved by us;
- have your personal information corrected, deleted, or to have processing restricted;
- object to processing that serves our justifiable interest, the public interest, or profiling, unless we can show that there are mandatory grounds for this processing which outweigh your interests, rights, and freedoms, or unless the processing is completed to assert, exercise, or defend legal claims;
- have your data transmitted to the extent allowed under the law, such as in Art. 20 GDPR, and
- submit a complaint to a supervisory authority in your country if available, or to the State Officer of Data Privacy and Freedom of Information of North Rhine Westphalia, P.O. Box 20 04 44 40102 Düsseldorf.
Data processing includes collecting information applicable to known and unknown users of Covestro websites, as well as to known stakeholders and customers with and without contractually agreed business relationships.
Data management also includes comparing and assembling current and historical information. This type of data processing is used both for information from the same source (such as from the same web form, if it was completed twice), as well as for data that comes from different sources (such as a contact form to order a brochure at a Covestro exhibition booth). The comparative criterion used is a combination of the user's last name and e-mail address, or last name and WeChat name.
The goal of collecting and managing the above information is to create a contact profile. The contact profile is supplemented using analytic and statistical methods based on heuristic algorithms. This approach is also called contact scoring and segmenting.
In some cases, your data may also be processed in countries outside of the European Union (“EU”) or European Economic Area (“EEA”), e.g. In areas which may have a lower level of data privacy protection than the EU. In such cases, we conclude contractual agreements or other measures with our contractual partners to ensure they provide a sufficient level of protection for your data, or we ask you for your explicit consent.
Generally, users must be registered to access content or services. Registered individuals may request that their stored data be deleted or modified at any time.You have the right to object to the processing of your personal data at any time. Data subjects can receive information regarding their saved personal data at any time.
Marketo Munchkin Cookie Opt-Out
GoToWebinar (Marketo Cookie)
To hold webinars, we use the software solution GoToWebinar from LogMeIn, Incl. The company LogMeIn, Inc. is responsible for providing this service and the associated data processing. The data protection declaration of LogMeIn is available here.
You can prevent cookies from being saved at any time by changing your browser settings. Saved cookies can be deleted at any time.
Please note that you may not be able to use all functions of the webinar platform in some circumstances if you deactivate cookies.
The primary purpose of the webinars we provide is to deliver information and training on our new and existing products. However, the provided content is not limited to these topics. Furthermore, we want to give participants the ability to ask questions that are relevant for each meeting, and which we will attempt to answer during or after the meeting. In addition to these points, we are also interested in obtaining feedback from participants through surveys and coordination. This helps us better understand the needs of the different industries we are involved in, and thereby improve our offers to the market overall. Finally, we also take part in marketing activities by contacting the participants who have consented to be contacted during the registration process.
Collection and processing of personal data
Registration is required to access the webinars and offered content. We use the webinar solution GoToWebinar from LogMeIn for this purpose. Data entered into the registration form is saved on LogMeIn's servers. Further details on the LogMeIn data privacy declaration is available at the following link: https://www.logmein.com/de/legal/privacy. The contract data processing agreement concluded with LogMeIn ensures that Covestro remains the controller, and that LogMeIn may not use the personal data for its own purposes.
1. Registration for our webinars
Furthermore, the date and time of your access are also recorded during your participation.
This information is required for the following purposes:
2. Analysis of webinar meetings
Your personal data is used and processed as described in the previous paragraph on the Marketo marketing data and direct communication Marketo Marketing Data Management.
3. Storage and deletion of personal data
Your personal data is collected and saved both by Covestro (as described in the section Marketo Marketing Data Management) and by our service provider LogMeIn. We store your personal data for as long as necessary to provide you access to the requested or approved service/webinar, unless we are subject to other statutory obligations, such as retention periods under trade or tax law or requirements associated with ongoing court proceedings. After providing the service (webinar meeting has concluded), generally all of the data collected and saved by our service provider LogMeIn is deleted automatically after one year.
Reddit Ads and Reddit Conversion Tracking (Pixel)
We also place ads on Reddit (Reddit, Inc., 548 Market St. #16093, San Francisco, California 94104.) and use the “User action pixel” (Reddit Conversion Tracking) from the platform Reddit within our website.
We use Reddit conversion tracking for marketing and optimization purposes, in particular to analyze use of our website and improve individual functions and services, as well as the overall user experience. By statistically analyzing user behavior, we hope to improve our website and make it more interesting to users. We have a legitimate interest in data processing the above data in order to do so, using the services of third-party providers (legal basis Art. 6 para. 1 clause 1 lit. f GDPR).
You can prevent the installation of cookies by deleting cookies that are already present and deactivating the function to save cookies in the settings of your web browser.
Furthermore, you can prevent this information from being saved by Reddit by changing the settings accordingly on the following page linked from Reddit: https://www.reddit.com/personalization/
Please note that these settings will be deleted when you delete your cookies.
Reddit is responsible for the data processing in connection with the delivery of our advertisements within the social network Reddit. Further information on data processing by Reddit is available on the following website: https://www.redditinc.com/policies/privacy-policy
We use advertisement and tracking cookies from Adform A/S, Wildersgade 10B, 1. sal. 1408 Copenhagen, Denmark, if you have granted your consent for us to do so before visiting this website according to Art. 6 para. 1 lit. a GDPR.
Adform generates a unique device ID for each new device, as well as a cross-device ID, or purchases these from third-party providers in order to link the devices and Ids of the same user. Furthermore, the following are processed: information on the device’s operating system, the browser type used and its settings, IP addresses, information on the user’s interaction and activity on websites and mobile apps, including the time of the interaction or activity, the internet addresses involved and the search terms entered into a search engine, information on the approximate geographic location (city, region, zip code) of the device when the user accesses a website or mobile app, which is derived from abbreviated IP address information or abbreviated GPS data. The purpose of this is to display targeted, personalized advertisements to our website visitors which correspond to the user's interests on websites and in mobile applications, as well as to measure the effectiveness of displayed advertisements and predict the range of advertisements. Adform may also obtain information from third parties for this purpose. Adform is associated with a large number of partners, such as Google, Adobe, Oracle, Amazon and many others. Information can also be transmitted to countries outside of the European Union and processed there. In order to facilitate provision of the Adform services in a cookie-based advertising ecosystem, Adform automatically exchanges pseudonymous IDs with these partners and synchronizes IDs. Cookies saved by Adform in the user's browser expire 60 days after the last interaction. Adform does not save cookie-based information for longer than 13 months Cookies are deleted after this length of time at the latest.
If you have granted your consent and want to revoke consent at a later date, you can do so under “cookie settings” in these cookie guidelines. Furthermore, you can also change your browser settings. Further information is available under “How to deactivate cookies”. Alternatively, you can also object to Adform regarding the use of Adform cookies. Information is available at https://site.adform.com/privacy-center/platform-privacy/opt-out/.
More information on how Adform processes your data is available at https://site.adform.com/privacy-center/platform-privacy/product-and-services-privacy-policy.
If you have granted your consent to the processing of your personal data via Zemanta cookies and want to revoke consent at a later date, you can change your cookie settings on this website (scroll up). Furthermore, you can also change your browser settings. You can find step-by-step instructions on deactivating cookies under the following link. Information on how you can revoke your consent to information-based online advertisements via Zemanta is alternatively available at https://www.zemanta.com/opt-out. Further information on data protection at Zemanta is available at: https://www.zemanta.com/legal/privacy/.
This page uses the advertising service of the company SoD ScreenOnDemand GmbH, Volkartstraße 76, 80636 Munich and the partner dataXtrade GmbH, Dachauer Straße 15c, 80335 Munich (hereinafter also referred to as “SoD”). This service is used to display interest-based advertisements. To display advertisements according to your own individual interests, SoD also uses technologies such as cookies or technologies or systems developed in-house by SoD which save information on your device and are able to access it if you have agreed to this via your cookie settings (Art. 6 para. 1 lit. a GDPR). In this context, pseudonymous data such as online identifiers (such as cookie IDs or mobile advertising IDs) and transaction data (for instance, if a user viewed an advertisement or clicked an advertisement) is processed. If you have agreed to transmission to third countries, your data may also be processed by US service providers. Please note that, currently, no appropriate level of data protection has been recognized in so-called third states outside of the EU such as in the USA, and that data processing by local authorities cannot be excluded.
We are responsible for processing the data on this page and obtaining your consent together with SoD and the partner, and have concluded an agreement with them to do so in accordance with Art. 26 GDPR. According to this agreement, in particular, we are your contact should you choose to exercise your rights as a data subject. However, you can also assert your rights against each of the responsible parties individually. For further information on the agreement with SoD, you can request by email using the contact form. In addition to changing your cookie settings, you can revoke your consent to data collection and processing at any time via SoD with future effect. SoD provides an opt-out link to do so on the website. Further information and details on data processing, and in particular the length of time SoD saves information, is available at: https://screenondemand.de/datenschutz-sod-produkte/.
We use a software from the company Qualtrics to provide customer satisfaction surveys to our website visitors. The website/app Feedback saves certain data in cookies, for instance on the user history, to prevent content from being displayed multiple times, to refer to windows which open in the background (pop-under), to store historical data if local storage is deactivated, and to track user events. You can adjust the settings for collection and use of information for Qualtrics in your cookie settings by permitting the use of Google cookies (ga_FPC). Alternatively, you can also change the settings on your web browser to delete cookies, or prevent cookies from being saved on your computer or mobile device without your express permission. More information on cookie settings is available in the “Help” area of your browser.
DMP tag (Pixel)
We use the technology “DMP Tag” from The ADEX GmbH, Berlin to anonymously record information on your user behavior and to provide this anonymous data to third-party providers, in order to display usage-based advertisement. You can adjust the settings for recording and use of data using technology from The ADEX in your cookie settings, or at the following link: http://de.theadex.com/company/consumer-opt-out/#opt-in-out.
Alternatively, you can also object to the settings for recording and use by activating or deactivating The ADEX GmbH, Berlin (listed as ADEX) as a provider in the central preference manager of YourOnlineChoices.
We use the so-called “Facebook Pixel” of the Facebook social network on our website, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you reside in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). We use this tool also based on your approval (art. 6 para. 1, p. 1 lit. a GDPR). We use the Facebook pixel to be able to show you personalized advertising on Facebook and to analyze your user behavior on our website. You can withdraw your consent at any time with effect for the future. To do this, simply use one of the opt-out options listed below.
If you connect to our website, then the Facebook pixel is triggered when connected to our website and one of our cookies, which collects the recorded data, is placed on your terminal (so-called first party cookie). In addition, Facebook as well as other companies directly place cookies (so-called third party cookies). Web beacons and other storage technologies may also be used. This means that a so-called cookie is placed on your terminal.
The Facebook pixel enables us to understand the effectiveness of the Facebook advertisements (so-called “Facebook ads”) and your interaction with our website for statistical and market research purposes. By using the Facebook pixel we can, for example, identify whether you were transferred to our website after the click on the Facebook ad and how you integrated with our website (so-called “conversion”). By using the Facebook pixel, we can specify you and additional visitors of our website as a target group for Facebook ads. Therefore, we are using the Facebook pixel to achieve a better customer approach on Facebook. Because the Facebook ads that are placed by us will only be transferred to those Facebook users who have shown an interest in our offerings or who show certain characteristics (e.g. interest in certain subjects or products, which are determined based on the visited websites, so-called "custom audiences through website"). We also want to ensure that our Facebook ads are in accordance with your interests and that they do not bother you.
A variety of event and conversion data are recorded for this purpose on our website, e.g. which sub- pages you are visiting or how you interact with our website. This means, that we analyze your activities on our website and we are using this analysis for a personalized advertisement.
If you log in subsequently at Facebook or if you are logged in at Facebook when visiting our website, this visit will be recorded on our website with your Facebook profile. However, the data will be converted to number chains immediately during the recording ("hashed"). These data do not permit any conclusions about you. However, we point out that these data are also stored and processed by Facebook. Facebook can use this information for their own market research and advertising purposes. We do not influence this process.
The Facebook data usage directive is applicable to the data processing by Facebook. This includes general information on the display of Facebook ads: https://www.facebook.com/policy.php. Further information on Facebook Pixel and its function is available in the Help area of Facebook: https://www.facebook.com/business/help/651294705016616.
To set which kinds of ads are displayed to you on Facebook, you can access the page set up by Facebook and track information on the settings for usage-based advertisement there: https://www.facebook.com/settings?tab=ads. The settings are independent of the platform, i.e. they will be assumed by all devices such as desktop computers or mobile devices. General information from Facebook on how it handles cookies is available here: https://www.facebook.com/policies/cookies/.
You can prevent data from being recorded by Facebook pixel and prevent the use of your data to display Facebook ads, and revoke your consent for it to do so. To do so please click here: Deactivate Facebook Pixel
If you deactivate the Facebook Pixel, an “opt-out” cookie is saved on your device. You must click on the link again if you delete the cookies in this browser. However, this opt-out only works within the browser currently used by you and only for our website. To reject these and other interest-based advertisements, you can also access the following websites:
We place advertisements on the social network “LinkedIn” (LinkedIn Ireland Unlimited, Company Wilton Plaza, Wilton Place, Dublin 2 Ireland). Our advertisements are delivered by LinkedIn to the target groups. During the planning of the campaign, we determine the criteria that the target group must fulfill. We can select within the following options: Locations, companies, age or gender, education, professional experience and interests. In this connection we do not process personal data of the members and we are not receiving any access to these data.
The user will be transferred to our website if she/he clicks on one of our advertisements. If you connect to our website, then the LinkedIn pixel is triggered when connected to our website and one of our cookies will be placed on your terminal (so-called first party cookie).
LinkedIn is responsible for the data processing in connection with the delivery of our advertisements within the social network. Further information on data processing by LinkedIn is available here: https://www.linkedin.com/legal/privacy-policya/.
Twitter Ads and conversion tracking (Pixel)
We use Twitter conversion tracking for marketing and optimization purposes, in particular to analyze use of our website and improve individual functions and services, as well as the overall user experience. By statistically analyzing user behavior, we hope to improve our website and make it more interesting to users. We have a legitimate interest in data processing the above data in order to do so, using the services of third-party providers (legal basis Art. 6 para. 1 clause 1 lit. f GDPR).
You can prevent the installation of cookies by deleting cookies that are already present and deactivating the function to save cookies in the settings of your web browser.
Furthermore, you can prevent this information from being saved by Twitter by changing the settings accordingly on the following page linked from Twitter: https://twitter.com/personalization/
Please note that these settings will be deleted when you delete your cookies.
Further information on conversion tracking and the data protection settings for customized ads is also available at: https://support.twitter.com/articles/20171528#
Twitter is responsible for the data processing in connection with the delivery of our advertisements within the social network. Further information on data processing by the third-party provider Twitter is available on the following website: https://twitter.com/en/privacy
Social networks and other websites
Other personal information is only collected if you provide it to us, for instance by filling out a form, sending e-mails, while placing an order for services or products, or while making an inquiry or requesting materials.
This also includes customer surveys which Covestro sends out several times a year, subject to their consent. You can find more details in the right-hand column of this page under "You are here".
Registration on our websites (if applicable)
If you take advantage of the opportunity to register on our website and provide us with personal information, data entered into the input fields will be transmitted to the entity responsible for processing it.
When a user registers on our website, their IP address and the date and time of registration are saved. The purpose of this is to prevent misuse of services.
Data must be registered to provide content or services. Registered persons may delete or amend their saved data at any time. Affected persons may obtain information on their saved personal information at any time.
Our website includes a contact form that can be used to contact us electronically. If you choose this option to contact us, personal information you provide will be saved automatically. Data is saved only for the purpose of processing or contacting the person in question.
Alternatively, you can also contact us at the provided telephone number or in writing via the provided address.
If you subscribe to our company newsletter, the data you enter in the input fields will be submitted to the entity responsible for data processing.
When a user registers for our newsletter, their IP address and the date and time of registration are saved. This is done to prevent a misuse of services or misuse of the individual’s e-mail address. Data is never transmitted to third parties, except if we are required to transmit such data by law.
This data is only used to send the newsletter. The affected person can cancel their newsletter registration at any time. They can also revoke their consent to have their personal information saved at any time. A link is provided in each newsletter for this purpose.
Transmitting data for the purpose of contract data processing
In some cases, we use specialized service providers to process your data. These providers only process personal information on our behalf, acting strictly in accordance with our instructions and based on relevant agreements for contract data processing.
Data processing outside of the EU / EEA
In some cases, your data may also be processed in countries outside of the European Union (“EU”) or European Economic Area (“EEA”), areas which may have a lower level of data privacy protections than the EU. In such cases, we establish contractual agreements or other methods with our contractual partners for ensuring they provide a sufficient level of protection for your data, or we ask you for your explicit consent.
Storing your data
We save your personal information as long as necessary to complete a service you have requested or consented to, unless we are subject to other legal obligations such as commercial or tax law retention periods or those related to ongoing court proceedings.
(Log files on websites 2 years, contact inquiries - response center - 6 years).
Data you provide to us is protected using suitable technical and organizational means, with the objective of securing it against accidental or intentional manipulation, loss, destruction, unauthorized access, or unauthorized disclosure to third parties. Our security measures are continuously reviewed and improved in accordance with technological developments and organizational possibilities.
Your personal data is only transmitted to service providers in a third country if the specific requirements of Art. 44 et seqq. GDPR are fulfilled.
Information about your rights
You have the right to:
You can revoke any consent you have granted to have your personal information collected, processed, and used at any time, effective for the future. Further information is provided in the individual sections describing data processing to which you must consent.
A written letter sent to the Group Data Privacy Office will be sufficient (for address and contact form see below).
Protecting the privacy of children
We do not knowingly collect the personal information of children. Typically, we have no way of knowing how old visitors to our site are. Since it is highly important to us to protect children as they use the internet, we advise all parents and guardians to teach their children how to use the internet safely and responsibly. Children should not transmit personal information to Covestro without the express consent of their parent or guardian.
Covestro AG is responsible for the content of this website.
51373 Leverkusen, Germany
Telephone: +49 214 6009 2000.
If you have any questions or suggestions related to data privacy, please contact the Covestro AG Group Data Privacy Office.
51373 Leverkusen, Germany
Telephone: +49 214 6009 2000
Ongoing development on the internet requires that we adjust our data privacy declaration from time to time. We reserve the right to make such changes at any time.